Lordandtaylor.com Website Review & Ratings + Lord & Taylor Coupons
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Lordandtaylor.com Website Review & Ratings + Lord & Taylor Coupons

Lord & Taylor: Products & Services

Lord & Taylor is a department store similar to Saks Fifth Avenue. Lord & Taylor carries a wide range of products and focuses on making the customer's shopping experience enjoyable. Part of that focus includes the development of a service that offers the customer a personal shopper.

Some of the merchandise available at Lord & Taylor includes:

Lord & Taylor: Company Background

Lord & Taylor has been providing a shopping "experience" since 1826. Their flagship store is located on Fifth Avenue in New York, and their name is synonymous with style and service.

Lord & Taylor Interesting Facts:

  • First retail store to have a female as president (Dorothy Shaver)
  • Several fashion designers made their debut at Lord & Taylor including:
    • Claire McCardle
    • Norell
    • Vera Maxwell
  • First store to create the "Christmas window" for enjoyment and not advertisement
  • First retail store to open a "branch store"
  • Created the concept of a personal shopper
Lord & Taylor: Customer Feedback & Reviews

Finding customer reviews for Lord & Taylor proved to be rather difficult. The only reviews that were found were negative in nature. Here is a sampling of those reviews:

Negative Reviews

"I purchased an item at the cosmetics department at Lord and Taylor in Annapolis Mall, but had to return it because it broke me out. I went into the store to return the item and I had to wait 20 minutes for any type of service. Only 2 people were working at the counters. When I approached a CSR at the Shiseido counter to make the return, the lady refused to issue my return because I had purchased the item from the Clarins line. It is not an issue at other department stores to return cosmetics from a different brand at another cosmetics counter..." - Read More...

"I placed an online order with Lord and Taylor. When I received the confirmation, the shoes were not the color I ordered. I telephoned immediately." - Read More...

"Lord and Taylor's employees are scammers; they will not reply to your queries properly and leave you with mess. I was trying out some outfit for myself. I found the dress I wanted in Misses but it didn't fit me." - Read More...

Lord & Taylor: Business Credibility & Trustworthiness

Lord & Taylor is not currently accredited with the Better Business Bureau. They are, however, rated by the BBB with a B+. The company has had 36 complaints filed by customers with the BBB in the past 3 years, 21 of which were closed in the past year. Lord & Taylor failed to respond to five of the 21 complaints.


Lord & Taylor hosts a yearly charity event that benefits local non-profit organizations called Shop Smart. Do Good. These organizations sell tickets at $5.00 each, and they keep 100 percent of the proceeds. Customers benefit from exclusive sales and fun shopping events, while supporting local charities. In 2011, Shop Smart. Do Good. raised over $585,000 for the participating non-profit organizations.

Lord & Taylor: Website Popularity & Google Ranking

Lord & Taylor is a popular website. The site has an Alexa global ranking of 14,069 and a US ranking of 3,100. Lord & Taylor has 2,894 sites that backlink to theirs and a bounce rate of 30 percent.

On Compete, Lord & Taylor is ranked 2,534 and receives approximately 799,101 unique visitors to their site monthly.

Lord & Taylor also has a Google PageRank of 5/10.

Lord & Taylor: Social Media Presence

Lord & Taylor has a strong social media presence. They currently have 256,890 "likes" on their Facebook page. On Twitter, Lord & Taylor has 27,398 followers and composed 4,280 tweets.

They also offer mobile text alerts that allow customers to stay up to date on all the Lord & Taylor fashion trends and news. The company also maintains a blog called the LT Insider and is filled with fashion advice and ideas.

The company also has a Pinterest profile with 1,374 followers, 1,990 pins and 27 pinboards.

Lord & Taylor: Website Security & Safety

Lord & Taylor highly values their customers’ privacy, and they are diligent in providing a safe, secure browsing and ordering experience. The company does store customer information when an account is created. However, if you checkout as a guest, only the information required to process the order is stored. Lord & Taylor uses Secure Socket Layer (SSL) encryption to protect sensitive credit card information during the checkout process. This can be verified by the https:// in the upper left corner of the browser in the address window.

Using Google's Safe Browsing Tool, Lord & Taylor was not found to be a suspicious website and did not contain any malware. It was not found to be an intermediary of the infection of other sites. The site is hosted on 19 networks.

Lord & Taylor: Pricing & Packages

Lord & Taylor has competitive prices for their products. Here is a sampling of some of their products and their pricing:

Lord & Taylor: Shipping Rates & Policies

Lord & Taylor guarantees in 5 days, or your shipping is free. The company offers several different shipping options in the contiguous United States including:

  • Standard (3 to 5 Business Days)
  • Next Day Air (1 Business Day) Standard shipping fee plus an additional $13.00 charge
  • 2nd Day Air (2 Business Days) Standard shipping fee plus an additional $7.00 charge
  • Saturday Delivery Standard shipping fee plus anadditional $35.00 charge

Orders shipping to Alaska and Hawaii can only be shipped via expedited shipping methods. Standard delivery is not available to these areas.

Standard Shipping Fees

Shipping fees are based on order total and are as follows:

  • Orders under $25.00 - $5.95
  • Orders $25.01 to $50.00 - $7.95
  • Orders $50.01 to $75.00 - $9.95
  • Orders $75.01 to $100.00 - $10.95
  • Orders $100.01 to $150.00 - $12.95
  • Orders $150.01 to $200.00 - $15.95
  • Orders $200.01 to $300.00 - $17.95
  • Orders $300.01 to $500.00 - $19.95
  • Orders $500.01 and over - $24.95
Lord & Taylor: Payment Methods Accepted

Lord & Taylor accepts all major credit cards (Visa, MasterCard, Discover and American Express) and the LT credit card. Debit cards are accepted as long as they have the Visa or MasterCard logo on them, but it must be used as a credit card. PIN numbers can't be used. They do not accept Paypal, personal checks or money orders at this time for online purchases. Personal checks are accepted at Lord & Taylor retail stores.

Lord & Taylor: Returns, Refunds & Exchange Policy

Customer satisfaction is very important to Lord & Taylor. If for any reason you are not completely satisfied with your purchase, you may return the order for a refund of the purchase price. Merchandise must be returned in its original condition, with all tags and labels attached. Personalized, customized, gourmet or used items cannot be returned. Original shipping charges are not refundable.

Online Purchases

To return your online purchase to Lord & Taylor, use the prepaid label that was included in your package and fill out the return information on your invoice. Repackage your merchandise with the invoice included, and affix the prepaid label to the outside of the package. Take your package to any USPS office or drop box. Make sure to keep a copy of the tracking information for your records. A fee of $6.95 will be charged to your account for using the prepaid label.

You may also return your merchandise at your own expense by following the above procedure with exception of using the prepaid label. Take your package to your preferred shipping company and mail it to the following address:

Lord & Taylor
Attn: Returns Department
250 Highland Blvd.
Wilkes-Barre, PA 18702

You may also return your purchase to any Lord & Taylor store with exception of clearance and outlet stores.

Store Purchases

For merchandise purchased from a Lord & Taylor store, you may return the purchase to the store, or mail it to the above address within 90 days of the date of the sale. For faster processing, include the original receipt.

Lord & Taylor: Product images & screenshots
Lord & Taylor Coupons
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Comments (1)

I find their prices quite high.  I suppose if you consider designer stuff, but their designer stuff is not the top of the line either.

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Get 20% Off Regular and Sale Items @ Lord & Taylor
Get 20% Off Sitewide at Lord & Taylor + Save an additional 10% off when you pay with your L&T card @ Lord & Taylor
Get 15% off @ Lord & Taylor
Get extra 10% off @ Lord & Taylor
Get 20% Off + Free Shipping @ Lord & Taylor